01 — FAQ
Answers before you decide
Verified answers by category. For a specific case, use the contact form.
Car
4Three formulas: Basic (civil liability, catastrophic event, defence and recourse, passengers carried, driver protection, assistance), Comfort (those six plus fire, theft, broken glass and collision damage) and Comfort plus (all of the above plus third-party property).
No. In the displayed matrix, Basic only ticks six guarantees: fire, theft, broken glass, collision damage and third-party property are not included. The Comfort (or Comfort plus) formula is required for them.
Yes. The law requires a minimum insurance for every motor vehicle: third-party civil liability, which compensates third parties but covers neither the driver nor the vehicle.
The car form has three steps (INSURED, VEHICLE, FORMULA) and ten fields: last name, first name, mobile, email, fuel type (diesel, petrol, hybrid, electric), fiscal horsepower, new value, first registration date, market value and broken-glass limit (MAD 5,000 or 10,000). All are required except the registration date.
Home
1Material damage caused by fire, explosion, lightning, water damage, theft and broken glass, in addition to civil liability; the contract also covers domestic employees' work accidents (law 19-12) and pet-related risks.
Business
3Yes, since 2024. The cover applies for ten years from acceptance of the works to damage compromising the structure's solidity or making it uninhabitable. It is defined by article 769 of the Dahir des Obligations et Contrats (D.O.C) and law 059-13; every builder, contractor or architect must take it out, and the works must be checked by an approved technical inspection body.
Yes: law 18-01 requires every employer to take out a work-accident policy. Cover includes medical, pharmaceutical, appliance and prosthesis costs, funeral costs for a fatal accident, a daily allowance of two-thirds of the daily wage, capital if permanent incapacity is below 10%, an annual lifetime annuity at or above 10%, and an annuity for dependants (widow, orphans, dependant ascendants).
Maximum cover including material damage, financial losses and liability cover for the establishment or its managers in case of dispute with third parties, including damage to the establishment's property, its staff, guests or visitors. Cover on a real-cost and new-for-old basis, without sum limits, is highlighted.
Individuals
3No, but it is recommended, sometimes indispensable in marinas: some require proof of insurance to use their facilities. Multi-risk pleasure craft cover includes pleasure boats, ribs, sailing boats, water scooters and jet-skis, beyond civil liability.
It covers the pecuniary consequences of civil liability incurred through hunting, in particular bodily and/or material damage caused unintentionally to third parties by hunting weapons. It is compulsory to obtain a hunting permit (insurance code, article 115) and offers optional covers: legal assistance, personal accident and accidental death of the hunting dog.
Yes: the campus higher-education liability cover protects students and their institution during the school year, inside and outside the institution, and on the home-to-school journey. Benefits include a lump sum on death or permanent incapacity, amounts set in the policy's particular conditions.
Travel
1The site states that a travel cover “meets the requirements of consular services for visa applications”, with medical, technical and repatriation assistance in case of death. It does not state a mandatory minimum amount per country or whether every destination is eligible: medical assistance covers emergency medical expenses up to MAD 350,000.
Pricing
2No car-insurance price is published: the three formulas (Basic, Comfort, Comfort plus) show an empty price field, filled when the request is made. The tariff is quote-only: fill in the car form and an adviser sends a personal study.
No home-insurance price is published. The form asks for the property type (flat or villa), then the value (from MAD 250,000 for a flat, MAD 1,000,000 for a villa). The price is computed with the request: the tariff is quote-only.
Contact & service
4Through the online forms only: car, health, home and savings quote forms for pricing requests, and the dedicated form for any complaint. No phone number, email address or physical address is published on this site.
No opening hours are published on this site. If you need a specific time slot, mention it in the quote or complaint form: an adviser will get back to you according to the availability you state.
Whatever the claim (accident, fire, theft, broken glass, property damage), use the site's complaint form to transmit the facts. No reporting deadline, dedicated number or document list is published. For work accidents, an AT claim procedure can be requested through the same form.
Through the site's complaint form (complaint type, problem description). On submit the message reads: “Your complaint has been sent. Our customer service will reply as soon as possible.” No response deadline is published.
Payment
3According to the website terms: cash, prepaid card or bank card. The site states it does not store bank details or payment credentials: the policyholder should print the receipt to keep the transaction details.
No. The website terms state that paying the premium constitutes acceptance of the contract and that no withdrawal right exists once the premium is paid. Termination follows the product's general conditions, by registered letter with acknowledgement of receipt.
After payment of the premium, the car-insurance contract and certificate are received within 48 working hours. Free home delivery of the certificate is offered on request within 10 km of our registered address; beyond that, delivery is arranged through a partner courier.
Agreements
1Yes. The conventions page lists agreements with the Casablanca-Settat regional medical association, the Casablanca regional association of judicial officers, Kissariat Al Haffari, AMCA, Dell Technologies (staff, spouses, ascendants, descendants) and RATP DEV (same beneficiaries), plus a scheme for car-rental companies. Negotiated tariffs are not published, except the amounts shown on the conventions page.
Unpublished information
1This information is not published on this site: no page shows a deductible, ceiling or exclusion list per product. Only general statements are available (for example the guarantees in the car-form matrix). To learn the applicable deductibles and exclusions, request the product's general conditions through the quote form.
About us
1Assurance Rabat is an insurance brand dedicated to the Rabat market and to Morocco as a whole. This site presents our products, agreements and services. The company's legal identifiers (company name, licence, capital, register) are not published here: request them through the complaint form or state your need in a quote.